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Help: Frequently Asked Questions

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Warnings:

  • Wet tip of syringe before inserting in barrel. Failure to do so will significantly reduce the lifespan of your syringe. 
  • Never touch the tip or seal with your fingers.
  • Consult your supervisor before selecting a fluid to prime or clean your syringe with. Fire hazards are possible. 
  • Read esyringe®'s disclaimer for more information
  • The life of your syringe depends on proper care and use. Be sure to follow the Syringe Manual steps to fully realize the lifespan and quality of your syringe.
                                                                                                                                                                                 














Syringe Manual

See the Syringe Manual for help with everyday use of your syringe or click on a step below for more information:
  1. Examine
  2. Holding
  3. Priming
  4. Dispense
  5. Cleaning
  6. Storing

Frequently Asked Questions

How do I store my syringe?

How do I clean my syringe?

How do I "season" my syringe for initial use?

What syringes do I need?

What if I can't find my syringe?

Why should I register for an account?

How do I install my syringe?

How do I backorder a product?

How do I sell syringes to esyringe?

How can I leave feedback for esyringe?



What syringes do I need?

The syringes are listed by application on the Syringe product page. You may also use the search box at the top right of esyringe.com. If you can not find your analyzer Contact Us or make a product request using the form provided.

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What if I can't find my syringe?

First take a look at "What syringes do I need?" above if you're unsure of which syringe(s) to purchase.

Then go to the Product Request page to enter the details of the syringe you need. We will set our proprietary medical network in search of your syringe and contact you as soon as it's found.

There is no obligation to purchase. Once we have found the syringe, the sale will be made through a Purchase Order. This insures that the syringe is not sold to someone else on esyringe.com. If you prefer not to purchase the syringe, esyringe® will list it for sale at esyringe.com after the two weeks grace period. 

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Why should I register for an account?

Registration is optional and provides a quicker return shopping trip. The next time you check out, just select the option to Log In as a returning customer and your saved shipping and billing information will automatically be entered for you. Your account will also allow you to view your Order History for easy reordering. When you sign up, you may opt in for esyringe® updates that will notify you of deals as soon as they begin.

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How do I install my syringe?

Each machine is different, refer to your user operating manual. If you are still having trouble, feel free to call our Customer Service Department, available M-F 9am-4pm (PST) at 1-866-ESYRINGE or by email.

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How do I backorder a product?

You don't need to do anything special for backordering.

Navigate to the page of the product you would like to order. Enter the number of items you need in the space provided. Any number beyond the amount in stock will automatically be backordered.

You will be informed as changes are made to your order throughout the backordering process.

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How do I sell syringes to esyringe®?

Fill in the form provided on this page with the details about your syringe. We will contact you within one week about your product.

If we are not able to purchase your syringes, we may be able to direct you to another company that can.

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Where can I leave feedback for esyringe®?

We welcome any feedback you have about your experience with esyringe. Please enter any concerns, compliments, questions or complaints you have via the Contact Us page.

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Syringe Manual

Please read through this manual for information on everyday use, priming, dispensing, cleaning, and storage of your syringe. See esyringe®'s disclaimer for more information on this manual.

Everyday Use Guide

1) Examine Syringe

Inspect syringe for damage, check for cracks in the barrel, burrs on needle point, etc. Do not use a needle with burrs. Replace damaged syringe with new syringe.

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2) Holding

Grip the syringe carefully on the flange. Temperature fluctuations due to user's body temperature can cause errors and variations in results. Avoid this by holding the syringe by the flange and plunger.

Never touch the tip or seal with your fingers.

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3) Priming

To insert plunger for the first time, wet tip. A dry teflon tip on glass will reduce the lifespan of the syringe greatly. If plunger is already inserted, fill syringe with sample.

Trapped air in the syringe can cause variations in results. This air can be removed with proper priming: Alternately draw and dispense the solution until all air bubbles are gone. A second method for removing trapped air is to draw sample into barrel, point syringe upward until all bubbles rise to the opening. Then dispense the bubbles and solution.

Clean syringe with lint-free cloth. Do not come in contact with needle opening.

"Seasoning" your syringe for initial use:

  • Stroking a syringe in and out without any liquid inside will severely shorten the syringe's lifespan. Never touch the tip or seal with your fingers.
  • Glass Barrel and Plastic Tip syringe: Before inserting plunger, the tip and inside of barrel should be wetted with tapwater or the fluid it will be handling.
  • Plastic Barrel and Plastic Tip syringe: Before inserting the plunger, the plunger should be wetted with tapwater or the fluid it will be handling.

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4) Dispense

Slightly draw more sample than needed and dispense excess slowly. Dispense correct volume of sample into appropriate holder.

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5) Cleaning

Rinse syringe with appropriate cleaning solution (cleaning solution depends on what the syringe has been handling). Be cautious, some chemical compounds are fire and explosion hazards. Check with supervisor before deciding on a cleaner. Cleaning fluid is typically DI (deionized) water and a soap product.

Remove plunger and place all parts in an ultrasonic cleaner or sink with cool water and a diluted soap product (approved by your supervisor). Visually inspect the syringe for breaks and obstructions.

Flush syringe with chosen cleaning solution as needed. Air dry and store according to step six.

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6) Storing

After syringe has air dried, store in original styrofoam container for protection. Syringe can be stored with plunger inserted in barrel, or separately inside container. If syringe will be stored for a long period of time, remove plunger before storing.

Short Term Storage (less than six months):

  • If unused, leave assembled and place in original container.
  • If used, clean the barrel and tip and store in original container not assembled (plunger not inside barrel).

Long Term Storage (more than six months):

  • If unused, and tip is pre-lubricated, remove plunger from barrel and store both pieces in original box not assembled.
  • If unused, and tip is not pre-lubricated, immerse entire syringe in cool water, try to get water into both ends of barrel and pull out plunger. Store both pieces in original box not assembled (plunger not inside barrel).
  • If used, remove plunger, clean the barrel and tip and store in original container not assembled (plunger not inside barrel).
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The life of your syringe depends on proper care and use. Be sure to follow these steps to fully realize the lifespan and quality of your syringe.


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